HELP CENTER
Guides for setting up projects, generating audiences and personas, running interviews, and reading synthesis reports. Pick a topic below.
GETTING STARTED
Walk through the two-step project setup wizard: defining your audience, uploading evidence, pinning a region, and what each field controls.
The mental model: projects, audiences, personas, interviews, and reports. Understand what Candor is for before you create your first project.
AUDIENCES
What happens after you submit a project: broad search, gap-fill iteration, the critic agent, and how segments get scored.
How to read the audience review screen: critic banner, segment cards, evidence depth, supporting signals, and choosing which segments build personas.
PERSONAS
Archetypes are the behavioral shapes inside an audience. Personas are the individuals materialised inside each archetype. Here's how each surface works.
Every section of the persona detail page explained: OCEAN, biases, four memory types, provenance tags, B2C/B2B profile, and the audience-quality score.
INTERVIEWS
Walk through guide creation: picking an interview type, writing learning goals, the generation step, reviewing sections, and approving for use in auto-interviews.
Problem discovery, problem validation, concept testing, or price testing — what each type does, when to use it, and how the synthesis differs.
How to run a live researcher-driven interview with a Candor persona: what the critic does, how memory persists, and how to read each turn.
How Mode 2 auto-interviews work: launching a run, what each chip means on the run page, stopping criteria, and reading session transcripts.
ACCOUNT & SECURITY
Where your data lives, how to export it, how to schedule deletion, and what's retained vs deleted. Practical privacy reference.
The four roles in Candor (owner, admin, editor, viewer), what each can do, project membership, transferring ownership, and the workspace MFA policy.
How to enrol in two-factor authentication, when MFA challenges fire, the AAL2 step-up gate, and removing a factor.
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